Shipping Policy

At ta concept, we understand that each product is not just a commodity, but a keepsake deeply inspired by the nature, people, and remarkable cultural identity of Vietnam. To deliver these meaningful gifts to you in the most intact and secure manner, we continually strive to optimize our shipping services with reasonable rates and fast delivery times nationwide.

1. Shipping Fees and Delivery Methods

ta concept applies shipping rates based on the fee schedule of reputable courier partners for all successfully placed orders.

• For Inner-city Ho Chi Minh City (Express Delivery):
Shipping rates are calculated based on real-time app rates at the time of booking. ta concept staff will proactively contact you to arrange and agree on the most convenient delivery time slot.

• For Other Provinces and Cities (Standard Delivery):
Shipping rates are calculated based on the carrier's standard pricing depending on parcel weight, package dimensions, and geographic distance.

Region	Delivery Time	Estimated Fee
Ho Chi Minh City (HCMC)	Orders delivered within 6–24 hours E.g.: Orders placed before 10:00 AM are delivered in the afternoon; before 2:00 PM are delivered in the evening; after 2:00 PM are delivered the next morning (except Sundays, as the delivery partner is closed on Sundays).	20,000 – 30,000 VND
Other Provinces	Delivered within 2–3 business days.	35.000 - 45.000 VND

Region

Delivery Time

Estimated Fee

Ho Chi Minh City (HCMC)

Orders delivered within 6–24 hours

E.g.: Orders placed before 10:00 AM are delivered in the afternoon; before 2:00 PM are delivered in the evening; after 2:00 PM are delivered the next morning (except Sundays, as the delivery partner is closed on Sundays).

20,000 – 30,000 VND

Other Provinces

Delivered within 2–3 business days.

35.000 - 45.000 VND

Please note: Delivery times may take an extra 1–2 days during public holidays due to courier overload.
We truly appreciate your patience and understanding during this time.

• Direct In-Store Pick-up (Free of Charge):
We always encourage and welcome you to visit ta concept locations to hand-pick your products and collect your order without incurring any shipping fees:

• Branch 1 & 2: Golden Bridge Gift, Ba Na Hills, Da Nang City

• Branch 3: Ho Chi Minh City Book Street, Sai Gon Ward, Ho Chi Minh City

• Branch 4: 166 Ky Con, Ben Thanh Ward, Ho Chi Minh City

• Branch 5: 193 Le Thanh Ton, Ben Thanh Ward, Ho Chi Minh City

2. Delivery Workflow and Goods Inspection

• Delivery attempts: Couriers will attempt delivery a maximum of two (02) times. If the first attempt is unsuccessful (unreachable phone number, recipient absent), the courier or ta concept will reach out to reschedule a second delivery attempt within the next 2 business days. If we remain unable to reach you or receive no response, the order will be automatically cancelled.

• Accuracy of information: When placing an order, please provide complete and accurate personal information (Full Name, Phone Number, Delivery Address). ta concept reserves the right to disclaim liability for delayed or lost shipments resulting from inaccurate customer-provided details.

• Co-inspection and receipt: Upon delivery, please complete payment (if applicable) and sign for receipt with the courier. Promptly afterward, we encourage you to unbox and thoroughly inspect the items inside. If you detect any discrepancies in model, quantity, or note any physical damage/defects, please preserve the parcel's current condition, retain the shipping receipt, and notify ta concept immediately for prompt exchange/return support.

3. Allocation of Responsibilities with Logistics Partners

To safeguard customer interests, packaging and handover procedures are clearly defined:

• Responsibilities of ta concept: We ensure that products meet quality standards, are safely packaged, and are properly sealed before dispatch to logistics partners. Each parcel will include a valid financial invoice or warehouse release note, serving as essential documentation to establish goods value and facilitate warranty or claim requests (if any).

• Responsibilities of the Courier Partner: The logistics partner is solely responsible for accepting and transporting the parcel under the principle of "intact seal and package." Outer labels will only display operational shipping details: Recipient Name, Phone Number, Address, and Tracking Number. Couriers are not responsible for providing the internal product documents.

• Risk Compensation: The courier partner holds full responsibility for delivery timelines and package integrity in transit. In the event of product damage, denting, or loss caused by carrier fault, the carrier is liable to provide compensation based on the product value. While ta concept is not directly liable for errors caused by logistics providers, we commit to representing you and working closely with our shipping partners to secure a prompt and satisfactory resolution.

4. Customer Support Contact

To track order status, modify shipping information, or provide feedback on delivery quality, please reach out to the ta concept Customer Care team:

• Hotline / Zalo: 0909 853 849

• Email: taconceptxinchao@gmail.com

We are always here, ready to listen and ensure that your journey of bringing home cherished memories of Vietnam is complete and fulfilling!