Return Policy

Every product at ta concept is not merely a commodity, but a keepsake carrying stories of Vietnamese culture, nature, and people. We always hope you have the most fulfilling experience bringing these stories home. However, if any issue arises with your order, ta concept is always here to listen and assist you under the following policy:

1. Co-Inspection Policy (Inspection upon Delivery)

To ensure your utmost interests and complete peace of mind, ta concept encourages you to co-inspect your parcel upon delivery with the courier partner:

• Inspection rights: When the courier arrives, you have the full right to request opening the outer package to inspect the physical condition and product quantity inside before signing for receipt.

• On-site handling: If you notice signs of prior unboxing, incorrect items/designs, or shipping damage/breakage, you may refuse the parcel without paying any fees (for Cash-on-Delivery orders).

• Prompt support: For prepaid orders (bank transfer/card), if the delivered product does not match your order, please retain its original state, take photos, and contact our Hotline immediately. ta concept commits to sending a replacement order or issuing a 100% refund according to your preference.

2. Return and Exchange Regulations (Refunds)

ta concept applies a 1-for-1 EXCHANGE or REFUND policy within 03 days from the date you sign for the parcel, applicable to the following cases:

Eligible grounds for Return/Exchange:

• The delivered product does not match the model, variant, size, or color you ordered.

• The order is missing items, included accessories, or accompanying gifts.

• The product has manufacturing/crafting defects (e.g., printing errors, structural flaws, design deviations from the original specifications).

• The product suffers severe aesthetic defects caused by transit (heavy scratches, peeling, dents, or fractures).

Product Condition Requirements:

• The product must be 100% new, unused, unwashed, and show no signs of alteration.

• It must retain intact packaging, tags/labels (if any), and include all accompanying accessories, documentation, purchase invoices, and delivery notes.

3. Ineligible Cases for Return/Exchange

To ensure fairness, ta concept reserves the right to decline return/exchange requests in the following instances:

• Change of mind regarding product type or design based on personal preference without notifying us before the order was dispatched.

• Damage, scratches, drops, breakage, or water ingress caused by improper storage or misuse by the customer.

• The customer inspected and signed for the goods in normal condition but failed to report any defects within 24 hours of receipt.

• The product is no longer in its original state (torn packaging, missing tags, visible signs of use, or strange odors).

4. Processing Workflow and Refund Methods

• Processing timeline: When you need a return, exchange, or warranty support, please contact ta concept’s customer care Hotline or Zalo immediately. Upon receiving photos/videos verifying the product defect, our team will propose a solution and respond within a maximum of 24 business hours.

• Refund methods:
Prepaid orders (Bank Transfer/Card): ta concept will initiate a direct refund equal to the product value to the original bank account or card used for the transaction.
In-store Cash/COD orders: We will issue a refund via bank transfer to an account provided by you, or welcome you to visit ta concept branches directly to collect cash (our staff will arrange a prior appointment to ensure smooth assistance).

Note: Shipping and delivery fees (if applicable) are non-refundable, except in cases where the fault lies entirely with ta concept.